GroupID 8.x - Self-Service & Password Center
By default, if a Self-Service or Password Center portal is left idle for 20 minutes, the session ends. When the user clicks any link, he or she is redirected to the Login page to provide credentials again.
You may want to increase or decrease the default session timeout settings for ease of use or security. Larger intervals provide ease of use but compromise security and vice versa.
The sessiontimeout value key can be changed in the web.config file of a portal. If you have multiple portals, remember to change the value for each portal's respective web.config file.
The file is available at the following locations for the respective portals:
Self Service portal:
C:\Program Files\Imanami\GroupID 8.0\SelfService\Inetpub\portal_name\Web
Password Center User portal:
C:\Program Files\Imanami\GroupID 8.0\PasswordCenter\Inetpub\portal_name\Web
Password Center HelpDesk portal:
C:\Program Files\Imanami\GroupID 8.0\PasswordCenter\HelpDesk\Inetpub\portal_name\Web
Open the web.config file in a text editor, search <appSettings> and look for <add key="sessiontimeout" value="20" /> under it. Provide the value in minutes here; if the key does not exist, add the line and save the changes.