Applies To:
GroupID 8 and above - Self-Service & Automate
Business Requirement:
When Helpdesk or Self-Service administrators make changes to an object's profile using the portal, we would like to inform the object through an email notification.
Solution:
This business requirement can be achieved by applying a notification setting for the identity store.
- In GroupID Management Console, click the Identity Stores node.
- On the Identity Stores tab, double-click the required identity store to open its properties.
- Select the Configurations tab and then click Notification in the left pane.
- On the Notification page, select the Notify object being modified check box to send email notifications to an object (group, user, contact) that is modified.
- Click Apply and then OK.
More Information:
With the Notify object being modified check box selected, the respective object (group, user, contact) receives an email notification of any changes that any user makes to it.
- For a group, group members are notified.
- For a user or contact, the particular user or contact is notified about the changes.
Notifications are generated for the following events:
- When a group is renewed or its expiry policy is changed.
- When the membership of a static group or Smart Group is changed.
- When the properties or attributes of a group, user or contact are modified.
- When any Active Directory or GroupID pseudo attribute is modified by a GroupID scheduled job.
| Note: | For notifications to be sent, an SMTP server must be configured for the identity store. |
Impact on the Self-Service portal:
In the example below, a user changes the Notes field and Home phone of a user account in Active Directory.
The user account that has been modified will get an email notification for the changes made to his or her account.
Reference:
GroupID Online Help topic: Configuring an SMTP server