Error: GroupID Management Shell unable to connect

Applies To:

GroupID 10 – GroupID Management Shell

Problem Statement:

We want to use GroupID Management Shell to create Smart Groups. However, when we launch Management Shell, it gives the following error, and no cmdlet seems to work. Is there a way to resolve this issue?

Solution:

This issue occurs when GroupID Management Shell is unable to connect to the identity store. In order to resolve this error, follow the steps below.

Steps:

1. The first step is to verify if the Elasticsearch service is running. For that, go to Run and type Services.msc.

2. In Windows Services Manager, search for Elasticsearch. If the service has stopped, restart it and relaunch GroupID Management Shell to verify if the error has been resolved.
   
   

3. If the issue persists, the second step is to manually connect the identity store in Management Shell using the following cmdlet:

   Connect-IdentityStore

      

4. In the window that opens, select an identity store and provide the credentials to connect to it.
   
   

5. Click Sign In. The identity store will be connected to GroupID Management Shell now.
   
   

6. All the standard cmdlets available within GroupID Management Shell to manage, create, and manipulate objects can be used now. For example, the image below shows that group properties are accessed using the ‘Get-Group’ cmdlet in Management Shell.