How To: Add a maintenance page to a Self-Service portal

Applies To:

GroupID 10 – Self-Service

Problem Statement:

Our organization uses the Self-Service portal to manage groups and users. However, whenever our portal is under maintenance, we have to notify all the concerned users and redirect them to helpdesk.

Is there a way to create a new homepage that is displayed when users try to access the Self-Service portal that is under maintenance, redirecting them to the helpdesk?

Solution:

Yes, we can add a new page on the portal that can notify the users about the maintenance activity and redirect them to the helpdesk. The process involves the following:

• Create an HTML page with a meaningful title, description, and redirection link.
• Add this page to the Self-Service portal that is going under maintenance.

By default, the login page is displayed on accessing a Self-Service portal.

Steps:

1. Download the App_offline.htm file attached with this article.

2. Move the downloaded file to the Web folder of the Self-Service portal, located at the following path:

   C:\Program Files\Imanami\GroupID 10.0\SelfService\Inetpub\<PortalName>\Web\

   
   As soon as the file is placed at this location, the Self-Service portal will shut down and users will only see the content of the app_offline.htm file.

3. Make your required changes to the HTML file by opening it with Notepad and adding a customized title, description, and the redirection link.

   

4. After saving the changes, launch the Self-Service portal and the following page will appear instead of the default page.
   
   

5. When the update/maintenance work is over, rename the App_offline.htm file. With that, the default login page will be displayed when users launch the portal. Again, whenever the portal is under maintenance, rename the file back to App_offline.htm and the portal will shut down.